Customer Information
What payment options are available?
Please click here to be directed to the payment options page.
What are ENSTAR's hours?
Where are your offices located?
ENSTAR has offices located in
Anchorage, the
Matanuska Valley and the
Kenai Peninsula. Click on the branch name to get the address and map
of each location. Our main offices are located at 3000 Spenard Road, Anchorage,
Alaska.
How do I read my bill?
Click here to be directed to a detailed explanation of your ENSTAR statement.
What if I can't pay my bill by the due date or my
payment is past due?
Click here to be directed to the credit and collections page with information
to assist you in paying your account.
Are there agencies that provide assistance to pay
my gas bill?
There are various agencies in Alaska, which may be able
to provide assistance with payment of your utility bills. Contact the agency
for additional information on various programs and requirements.
Click here for a Municipality of Anchorage list of agencies
providing assistance or
here for a State of Alaska site helping Alaskans with heating
costs.
Call before you dig - 811 statewide
or 278-3121 in Anchorage. This will connect you with
Alaska DIGLINE.
An ENSTAR line locator will be out to locate your line
within two business days. There is no charge for this service within
normal business hours. ENSTAR uses yellow paint and flags to identify its
facilities. ENSTAR's safe excavation instructions are also a great resource,
and are available on the
safety page.
Deposit Amount / Return of Deposit / Re-Establishment of
Credit (ENSTAR
Tariff Reference - 403)
The deposit amount required to establish or re-establish credit will not
exceed twice the estimated average monthly gas bill. For customers who have
maintained a prompt payment record, the deposit and any accrued interest
will normally be refunded after 24 months. If service is terminated before
the deposit is refunded, the deposit and applicable interest will first
be credited to your final bill and then any excess will be refunded.
ENSTAR Natural Gas electronically reads all meters on
a monthly basis. If you have a question or concern about your meter reading
or statement, please contact customer service.
You may choose
a due date for your future billings if you are not able pay by the due date
noted. Please contact your
local office for details.
Requesting to Cancel Service/Close Your Account(s):
Please contact ENSTAR Natural Gas Company
a minimum of three (3) days prior to the date you wish to cancel service
from your name. Failure to contact us does not relieve you of your financial
obligations to pay for all gas consumed while the account is in your name.
Page updated:
Friday February 15, 2008 ..
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