If for any reason you are unable to pay your bill by the due date, please contact your local credit office to make payment arrangements.

If your account has received a notice of discontinuance, or you have received a door tag at the location for non-payment of an overdue bill:

• To avoid a shut off, the past due balance will need to be paid in full prior to the shut off date noted.
• Call your local credit office as soon as possible to speak with a credit representative, if arrangements are needed.
• If your service was shut-off for non-payment, the full amount due, plus a reconnect fee and a deposit or additional deposit if required, must be paid before your gas service can be restored.
• If you have service at more than one location, service at any or all locations may be shut off for non-payment of any one bill.

For more information, see our list of charges and fees effective March 1, 2008.

If an account has been turned over to a collection agency, please call (907) 334-7636 or your local office and asked to be transferred to the credit department. We will direct you to the agency handling your account.

We bill monthly; If you do not receive a bill, please contact your local office. Failure to receive a bill does not relieve you from your obligation to pay for gas used, nor will it prevent service from being disconnected.

To apply for new service, all of your outstanding amounts due to ENSTAR must be paid in full. A deposit may be required prior to establishing new service. Please note: If you have a gas account at more than one location, being past due at one location may result in the disconnection of service for all your locations.

For assistance in paying your bill, please refer to click here for a Municipality of Anchorage list of agencies providing assistance or here for a State of Alaska site helping Alaskans with heating costs.

All return bank items are subject to a $25 charge.