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**** Effective August 11, 2008 ****

ENSTAR is changing our billing cycles from daily to weekly. Bank Draft Customers will notice a change in their draft date. The draft date will remain 10 days after the bill date, however because the bill date will change by a couple of days, your “normal” draft date will be delayed.

Please take minute to review your August invoice to familiarize yourself with the new draft date.

REMINDER: Your account will be drafted a few days LATER, not earlier. If you have any further questions, please email us at custserv@enstarnaturalgas.com.

How to Pay Your ENSTAR Natural Gas Bill

Pay by Mail
Electronic Fund Transfer / Bank Draft
Annual Pay
Budget Billing
Credit Cards
Pay by Phone (IVR)
Pay in Person

*Payments received after 3 p.m. or via drop box after 8 a.m. will be posted the next business day.

Pay by Mail: Send check or money order with your monthly payment to:

ENSTAR Natural Gas Company
P.O. Box 34760
Seattle, WA 98124-1760

When you provide a check as payment, you authorize ENSTAR to use information from your check to either make a one-time electronic fund transfer from your account, or process the payment as a check transaction. For inquiries please contact our Customer Service department at 277-5551.

Electronic Fund Transfer / Bank Draft: ENSTAR offers a bank draft or Electronic Funds Transfer (EFT) option that automatically withdraws funds monthly to pay current gas charges due.

On this plan customers continue to receive a gas bill in the mail each month with consumption and gas account information.
Automatic withdrawals are made approximately ten business days after the bill date on your statement. The payment withdrawal will appear on the monthly statement that you receive from your financial institution.
Electronic fund transfer / bank drafting is a free service. There are no sign up fees or monthly transaction charges. In addition, customers that were previously writing checks and mailing payments may realize a savings in postage and the check costs.

Enrollment: To start EFT, simply complete and fax or return the ENSTAR EFT form (Click here to open a PDF version). You may also obtain a form by calling (907) 334-7600 or visiting one of the local offices from 8:00am to 5:00pm – Monday through Friday.

Enclose a VOIDED check from the bank account you wish to have funds drawn.

Mail the form and a voided check to our payment address or drop it off at your local ENSTAR office, or fax it to (907) 334-7612.

Changes: Please follow the instructions below for bank draft / EFT changes:

Account Number Change - You may either mail or fax a voided check if only the account number will change (financial institution will not change).
Financial Institution Change - If you are changing financial institutions, please fill out a change form and mail it to ENSTAR with a new voided check. Please allow up to 30 days for the necessary changes to occur.

Canceling: Customers may cancel their EFT payment option by providing ENSTAR with written notice 30 days prior to discontinuing participation in the plan. The notice may be faxed to (907) 334-7612, mailed to ENSTAR's payment address.

Annual Pay: By paying an annual amount, estimated on the prior years usage and the current rates, ENSTAR will credit customers account an additional $25. Call ENSTAR's customer accounting department (907) 334-7600 or a local office to obtain the annual payment amount.

Budget Billing: An average monthly billing plan may be available to you if there has been at least a three-month history of usage at your location

Enrollment period: Customers wishing to enroll in budget billing, meeting the eligibility below, may enroll at any time.

Eligibility: All residential and small commercial customers.

Amount of budget billing: The budget billing amount is determined by averaging the actual bills for the last 12-month period. The resulting amount is rounded to the next whole dollar. Where a complete 12-month history is not available, the company will determine the budget amount based upon a reasonable estimate.

Adjustments during the year: Actual consumption and pricing will be compared to projected consumption and pricing continually during the plan year. Budget bill amounts may be adjusted during this period to minimize large overpayments or underpayments for the plan year.

Year-end adjustments: The actual consumption will be compared to the payments received. Overpayments will remain in your deferred bucket to lower the monthly budget billing amount for the next plan year. Unpaid balances will be applied on your next billing statement and must be remitted by that due date. At that time, a new Budget Billing amount will be established for the new plan year.

Discontinuance of budget billing: The customer may discontinue budget billing at any time by submitting a written notice. Any existing credit balance will be refunded to the customer's account. Any existing unpaid balance will be charged to the customer.

Final billing: When service is terminated, any existing credit balance will be refunded to the customer and any existing unpaid balance will be charged to the customer.

Consumption information: Each billing will include a record of current consumption and the amount to assist in evaluating effects of conservation measures.

Pay in Person: Visit any ENSTAR office or drop your payment in the night drop at any of our locations. Payments received after 3 p.m. will be posted the next business day. Payments received via our drop boxes after 8 a.m. will be posted the next business day.

Page updated: Wednesday July 23, 2008