What to do if you suspect a natural gas leak.

Please leave the affected area and immediately call ENSTAR's 24-hour dispatch center

277-5551 - Anchorage
376-7979 - Mat-Su Valley
262-9334 - Kenai Peninsula Area
1-877-907-9767 - Toll Free

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Customer Service

Hours of Operation

8:00 AM to 5:00 PM
Monday - Friday, with the exception of holidays.
Holidays observed by ENSTAR

24-Hour Interactive Call Center - Get information on your account whenever you need it.

Our emergency service line is available 24 hours a day

at (907) 277-5551 or by contacting your local office.


Anchorage, Alaska	Matanuska Valley, Alaska	Kenai Peninsula, Alaska

(Each office provides a locked drop box)

Documents and Forms

	Title	Description
	Survey	Web Survey
	01 - Landlord/Tenant Agreement	Authorization agreement for property owners.
	02 - ENSTAR Customer Information Booklet.	ENSTAR Customer Information Booklet.
	03 - Auto Pay Program	Authorization agreement allowing ENSTAR to automatically withdraw funds on a monthly basis to pay current gas charges due.
	04 - Customer Contact Information Update Form	Complete to update your personal contact information with ENSTAR
	05 - Residential Account Application	Credit application for new residential customers
	06 - New Service Line Connection Packet	Application for a service line and meter to serve new construction
	07 - Cancellation Form	Cancellation form for Auto Pay and/or Budget Billing
	08 - Meter Lock Request	Meter Lock Request form.
	09 - Neighbor Authorization Form	To authorize temporary above ground service line on neighbor's property - (Neighbor to complete this form)
	10 - Temporary Above Ground Service Line Application	Application for a new service line during winter season.
	11 - Budget Billing Enrollment Form	Application to apply for ENSTAR's Budget Billing Program
	12 - Residential Equipment Load Sheet	Load sheet for recording all natural gas equipment in your structure