Get information on your account whenever you need it.
Our 24-Hour Interactive Call Center helps you quickly obtain basic billing and other important information 24 hours a day, 7 days a week. Just call 907-334-7600 — our customer service telephone number – and provide your customer account number. From the Kenai Peninsula 907-262-9334 or from the Mat-Su Valley 907-376-7979.
With ENSTAR’s 24-Hour Interactive Call Center, you can automatically obtain information about your bill:
- When your most recent payment was received
- The amount of your payment
- Your current amount due
- Information regarding your payment history
- Information regarding your billing history
- Your previous year’s total payments
- An annual payment quote
The system can also provide you information regarding:
- ENSTAR’s Budget Billing program
- ENSTAR’s Bank Draft payment option
- ENSTAR’s Office hours and locations
- ENSTAR’s holiday schedule
You can request the following information to be faxed to you:
- Your payment history
- Your billing history
- Fax the prior year’s total payments
- Account information
- Budget Billing Enrollment Form
- Landlord Tenant Agreement Form
- Bank Draft Enrollment Form
- Customer Information Change Form
If you still need to talk with a customer service representative, you will be able to do so Monday - Friday 8:00 a.m. to 5:00 p.m.