24-Hour Interactive Call Center  

Get information on your account whenever you need it.

Our 24-Hour Interactive Call Center helps you quickly obtain basic billing and other important information 24 hours a day, 7 days a week. Just call 907-334-7600 — our customer service telephone number – and provide your customer account number. From the Kenai Peninsula 907-262-9334 or from the Mat-Su Valley 907-376-7979.

With ENSTAR’s 24-Hour Interactive Call Center, you can automatically obtain information about your bill:

  • When your most recent payment was received
  • The amount of your payment
  • Your current amount due
  • Information regarding your payment history
  • Information regarding your billing history
  • Your previous year’s total payments
  • An annual payment quote

The system can also provide you information regarding:

  • ENSTAR’s Budget Billing program
  • ENSTAR’s Bank Draft payment option
  • ENSTAR’s Office hours and locations
  • ENSTAR’s holiday schedule

You can request the following information to be faxed to you:

  • Your payment history
  • Your billing history
  • Fax the prior year’s total payments
  • Account information
  • Budget Billing Enrollment Form
  • Landlord Tenant Agreement Form
  • Bank Draft Enrollment Form
  • Customer Information Change Form

If you still need to talk with a customer service representative, you will be able to do so Monday - Friday 8:00 a.m. to 5:00 p.m.