Before beginning your project, contact ENSTAR’s Marketing Department to determine if your property is served by a natural gas main, or if a main extension will be required to bring natural gas to your property. If a main extension is needed, we can provide you with a cost estimate and answer your questions regarding this process. Once the main extension has been designed, payment in full is required prior to main installation.
A new service line will be required to bring natural gas from the supplying main to your building. To begin your application, contact ENSTAR’s Marketing Department with the following information about your new building:
- Legal description of the property (lot, block, and subdivision name)
- Street address of the property
- Type of building (if multi-unit, number of units and labeling order)
- Total heated square footage of the building
- On-site contact name and phone number
- Current status of construction
- A list of all natural gas-fired equipment to be installed, and exact connected load information for each unit
Please click the link below to access our new service application forms:
New Service Line Connection Packet
ENSTAR requires prepayment of service line and meter set fees. Once the application has been completed and signed, and the appropriate fees paid, the service line installation is scheduled by our Distribution Department. Service lines can be installed any time after the foundation is completed and backfilled to within 6" of finished grade and the meter location marked. To coordinate the installation or check on the scheduling status of a new service line, contact ENSTAR’s Distribution Department (or your local office if outside Anchorage). Please provide Distribution with the street address of your new building when you call as this will allow them to identify your project directly.
Excess Flow Valves
Effective February 12, 2010, ENSTAR is required by Federal Pipeline Safety Regulations 49 CFR 192.383 to install an Excess Flow Valve (EFV) in all new and renewed service lines that serve only one single-family residence. An Excess Flow Valve (EFV) is a device placed inside the natural gas service line near the gas main that shuts off the flow of natural gas automatically if ENSTAR’s service line is broken or otherwise has excessive flow, thereby restricting the flow of gas and mitigating the potential for property damage. Such excessive flow can be caused by damage due to excavation, damage caused by a natural disaster such as an earthquake, or excessive flow due to additional gas-fired equipment being added to the service line that exceeds the design capacity of the EFV. EFV’s are designed for a specific flow range with some tolerance for additional load, and will be sized based on information provided by the Customer at the time application is made for a new or renewed service line. The cost of the initial installation of the EFV is included in the service line charge. Installation of an EFV will NOT protect against Customer appliance gas leaks, small service line punctures or gas meter leaks. An EFV may not protect against damages due to earthquakes or flooding.
It is critical that the Customer inform ENSTAR’s Marketing Department before any additional gas-fired equipment is added to the service line. Failure to do so could cause the EFV to close, disrupting natural gas service to the home. If a larger EFV needs to be installed to handle the Customer’s increased load, the Customer will be responsible for the Company’s cost to replace the EFV. The Customer will be given an estimate of costs to replace the EFV, which can range from several hundred to several thousand dollars depending on factors such as time of year, location of the valve in relation to curb, sidewalks, and roadway, landscaping, depth, and Municipal and State right-of-way permit fees. The Customer will be charged the actual cost of the replaced EFV, not to exceed the estimate.
Should a Customer increase the load on the service line without notifying the Company causing the EFV to close, the Customer will be responsible for any and all costs and damages associated with the closed EFV, including but not limited to damage to the Customer’s dwelling and equipment, and the Company’s cost to repair and/or replace the EFV. The Company will not be responsible for any damage to a Customer’s dwelling or its contents in the event of a closure of an EFV.
Meter Bar Installation
ENSTAR’s Distribution department will install a meter bar on your new building when installing the new service line. However, once the permanent service application has been completed, licensed plumbers may pick up a single meter bar at ENSTAR’s International Airport Road, Soldotna, or Mat-Su Valley offices and install it. This will allow the building’s internal, or “house”, piping to be tied in. The meter bar must be secured solidly to a stud wall and installed at the proper height in accordance with the requirements of ENSTAR. For meter bars with two or more meters, contact ENSTAR’s Customer Service Department to schedule the installation.
Residential Meter Requirements
An ENSTAR Marketing Representative will size the natural gas meter for your new structure based on the total square footage and total connected load of your new building, and will provide you with a diagram of the meter that will be installed to serve your needs. Based upon the size and type of the meter to be installed, a concrete meter pad may be required. Additionally, installation of 4" (four inch) pipe bollards filled with concrete may be required to protect ENSTAR’s meter from damages. Construction and installation of these items is the responsibility of the customer.
- When installing bollards, call for locates before digging.
- Hand dig within 2’ (two feet) of ENSTAR’s service line and other utilities.
Gas meters for new construction will not be located:
- Inside living quarters, garages, carports, boiler rooms, under decks, or unventilated or inaccessible locations.
- Near a driveway unless adequately protected from passing vehicles.
- Closer than 36" to any ignition source including an electric meter assembly.
- Closer than 36" to or directly under an operable window or wall opening.
- In areas subject to ice and snow damage from roof or vehicular damage.
Gas meters shall be located in ventilated spaces readily visible and accessible for examination, reading, replacement, and maintenance.
Meter Set and Unlock
You must have the following before a permanent meter can be set and gas service turned on:
- An air-pressure test on your house piping (Anchorage locations must be inspected and receive a green tag by a city inspector)
- House piping must be connected to a meter bar and a service line must be installed.
- A major gas appliance must be connected to the house piping and be ready to fire.
Note: If these three items are not completed when a service person arrives to install and unlock a meter, a one-hour service charge at the prevailing hourly labor rate will be billed to your account.
To schedule installation of your permanent meter, please contact ENSTAR Customer Service with the street address and customer name as it appears on the service line application.