Contacting Customer Service
ENSTAR Customer Service representatives are available Monday through Friday from 8am to 5pm, except for observed holidays.
Anchorage
3000 Spenard Road
Anchorage, AK 99503
907-334-7600
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Contact ENSTAR via email at cs@enstarnaturalgas.com. Please allow up to 48 hours for a response.
ENSTAR Customer Information Booklet
All new customers are provided a booklet detailing natural gas safety, your obligations as a customer, ENSTAR regulatory information, and instructions on paying your bill. A full PDF version of the booklet can be found HERE.
Self-Service Options
MyENSTAR is our online self-service portal for accessing your account.
ENSTAR’s 24-hour Interactive Call Center can provide you with information about your account 24 hours a day, seven days a week.
You are able to receive the following Billing information:
- When your most recent payment was received
- The amount of your payment
- Your current amount due
- Information regarding your payment history
- Information regarding your billing history
- Your previous year’s total payments
- An annual payment quote
The system can also provide you information regarding:
- Budget Billing program
- Bank Draft payment option
- Office hours and locations
- ENSTAR’s Holiday Schedule
You can request the following information be faxed to you:
- Payment history
- Billing history
- Prior year’s total payments
- Account Information
- Auto Pay Form
- Customer Update Information Form
- Landlord Tenant Agreement Form
