Contacting Customer Service
ENSTAR Customer Service representatives are available Monday through Friday from 8am to 5pm, except for observed holidays.
3000 Spenard Road
Anchorage, AK 99503
3351 Palmer Wasilla Hwy
Wasilla, AK 99654
36225 Kenai Spur Highway
Soldotna, AK 99669
Contact ENSTAR via email at firstname.lastname@example.org. Please allow up to 48 hours for a response.
Customer Online Forms
Below is a list of available online forms ENSTAR offers to help you to manage your account through our website:
ENSTAR Customer Information Booklet
All new customers are provided a booklet detailing natural gas safety, your obligations as a customer, ENSTAR regulatory information, and instructions on paying your bill. A full PDF version of the booklet can be found here.
MyENSTAR is our online self-service portal for accessing your account.
ENSTAR’s 24-hour Interactive Call Center can provide you with information about your account 24 hours a day, seven days a week.
You are able to receive the following Billing information:
- When your most recent payment was received
- The amount of your payment
- Your current amount due
- Information regarding your payment history
- Information regarding your billing history
- Your previous year’s total payments
- An annual payment quote
The system can also provide you information regarding:
- Budget Billing program
- Bank Draft payment option
- Office hours and locations
- ENSTAR’s Holiday Schedule
You can request the following information be faxed to you:
- Payment history
- Billing history
- Prior year’s total payments
- Account Information
- Auto Pay Form
- Customer Update Information Form
- Landlord Tenant Agreement Form