Contacting Customer Service

ENSTAR Customer Service representatives are available Monday through Friday from 8am to 5pm, except for observed holidays.

Contact ENSTAR via email at cs@enstarnaturalgas.com. Please allow up to 48 hours for a response.

Customer Online Forms

Below is a list of available online forms ENSTAR offers to help you to manage your account through our website:

ENSTAR Customer Information Booklet

All new customers are provided a booklet detailing natural gas safety, your obligations as a customer, ENSTAR regulatory information, and instructions on paying your bill. A full PDF version of the booklet can be found here.

Self-Service Options

MyENSTAR is our online self-service portal for accessing your account.

ENSTAR’s 24-hour Interactive Call Center can provide you with information about your account 24 hours a day, seven days a week.

You are able to receive the following Billing information:

• When your most recent payment was received
• The amount of your payment
• Your current amount due
• Information regarding your payment history
• Information regarding your billing history
• Your previous year’s total payments
• An annual payment quote

The system can also provide you information regarding:

• Budget Billing program
• Bank Draft payment option
• Office hours and locations
• ENSTAR’s Holiday Schedule

You can request the following information be faxed to you:

• Payment history
• Billing history
• Prior year’s total payments
• Account Information
• Auto Pay Form
• Customer Update Information Form
• Landlord Tenant Agreement Form