Contacting Customer Service

ENSTAR Customer Service representatives are available Monday through Friday from 8am to 5pm, except for observed holidays.

Anchorage
3000 Spenard Road
Anchorage, AK 99503
907-334-7600
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Mat-Su Valley
3351 Palmer Wasilla Hwy
Wasilla, AK 99654
907-376-7979
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Kenai Peninsula
36225 Kenai Spur Highway
Soldotna, AK 99669
907-262-9334
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Contact ENSTAR via email at cs@enstarnaturalgas.com. Please allow up to 48 hours for a response.


ENSTAR Customer Information Booklet

All new customers are provided a booklet detailing natural gas safety, your obligations as a customer, ENSTAR regulatory information, and instructions on paying your bill. A full PDF version of the booklet can be found HERE.


Self-Service Options

My ENSTAR is our online self-service portal for accessing your account.


ENSTAR’s 24-hour Interactive Call Center can provide you with information about your account 24 hours a day, seven days a week.

You are able to receive the following Billing information:

  • When your most recent payment was received
  • The amount of your payment
  • Your current amount due
  • Information regarding your payment history
  • Information regarding your billing history
  • Your previous year’s total payments
  • An annual payment quote

The system can also provide you information regarding:

  • Budget Billing program
  • Bank Draft payment option
  • Office hours and locations
  • ENSTAR’s Holiday Schedule

You can request the following information be faxed to you:


ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Fouad Habib (907) 334-7796
fouad.habib@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.