Contacting Customer Service

ENSTAR Customer Service representatives are available Monday through Friday from 8am to 5pm, except for observed holidays.

3000 Spenard Road
Anchorage, AK 99503
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Mat-Su Valley
3351 Palmer Wasilla Hwy
Wasilla, AK 99654
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Kenai Peninsula
36225 Kenai Spur Highway
Soldotna, AK 99669
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Contact ENSTAR via email at Please allow up to 48 hours for a response.

Customer Online Forms

Below is a list of available online forms ENSTAR offers to help you to manage your account through our website:

ENSTAR Customer Information Booklet

All new customers are provided a booklet detailing natural gas safety, your obligations as a customer, ENSTAR regulatory information, and instructions on paying your bill. A full PDF version of the booklet can be found here.

Self-Service Options

MyENSTAR is our online self-service portal for accessing your account.

ENSTAR’s 24-hour Interactive Call Center can provide you with information about your account 24 hours a day, seven days a week.

You are able to receive the following Billing information:

  • When your most recent payment was received
  • The amount of your payment
  • Your current amount due
  • Information regarding your payment history
  • Information regarding your billing history
  • Your previous year’s total payments

The system can also provide you information regarding:

  • Budget Billing program
  • Bank Draft payment option
  • Office hours and locations
  • ENSTAR’s Holiday Schedule

You can request the following information be faxed to you:

  • Payment history
  • Billing history
  • Prior year’s total payments