Safety is our number one priority at ENSTAR.  This means the safety of our employees as well as the safety of our customers.  In response to COVID-19 in Alaska, ENSTAR is temporarily operating under modified customer service protocols based on CDC (Center for Disease Control and Prevention) recommendations. This includes: 

Immediate Closures of all ENSTAR Customer Lobbies.

Lobby closures will not impact natural gas service to our customers.

While our customer lobbies are temporarily closed, you can access your gas account online, including starting and/or stopping new gas service, through MyENSTAR.

Additionally, there are a variety of payment options available, including the 24-hour kiosks outside each customer service location which accept cash, credit, debit, and electronic checks.

Finally, our customer service representatives will still be available by phone from 8am-5pm, Monday through Friday, at 1-877-907-9767.

 

New Protocols for ENSTAR’s Field Employees

ENSTAR employees that work in the field come into regular contact with customers. Because of this increased exposure risk to both customers and our employees, ENSTAR employees will now:

  • Wear disposable gloves upon entering a customer’s premise.
  • Wipe down surfaces in their work area before starting and after completing work.
  • Maintain a 6-foot “social distancing” separation from anyone at the location and thank the customer for doing the same while work is being performed.
  • Provide a written copy of this protocol, if requested.

 

We are continuing to monitor this situation and will provide updates on our protocols as we adapt to the changes in our community. We appreciate your understanding and cooperation.

 

 

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Anchorage

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Joseph Dickerson (907) 334-7796
joseph.dickerson@enstarnaturalgas.com

Mat-Su Valley

Ryan Blackwell (907) 352-7403
ryan.blackwell@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.