Safety is our number one priority at ENSTAR. This means the safety of our employees as well as the safety of our customers. In response to COVID-19 in Alaska, ENSTAR is temporarily operating under modified customer service protocols based on CDC (Center for Disease Control and Prevention) recommendations. This includes:
Immediate Closures of all ENSTAR Customer Lobbies.
Lobby closures will not impact natural gas service to our customers.
While our customer lobbies are temporarily closed, you can access your gas account online, including starting and/or stopping new gas service, through MyENSTAR.
Additionally, there are a variety of payment options available, including the 24-hour kiosks outside each customer service location which accept cash, credit, debit, and electronic checks.
Finally, our customer service representatives will still be available by phone from 8am-5pm, Monday through Friday, at 1-877-907-9767.
New Protocols for ENSTAR’s Field Employees
ENSTAR employees that work in the field come into regular contact with customers. Because of this increased exposure risk to both customers and our employees, ENSTAR employees will now:
- Wear disposable gloves upon entering a customer’s premise.
- Wipe down surfaces in their work area before starting and after completing work.
- Maintain a 6-foot “social distancing” separation from anyone at the location and thank the customer for doing the same while work is being performed.
- Provide a written copy of this protocol, if requested.
We are continuing to monitor this situation and will provide updates on our protocols as we adapt to the changes in our community. We appreciate your understanding and cooperation.