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Whether you are a homeowner or professional excavator, be sure to call 811 at least two business days before digging to get free locates of your underground utility lines. Each damage has the potential to cause serious injuries and can be costly to repair. One free, easy call gets your utility lines marked AND helps protect you from injury and unnecessary expense.

WHY call 811?

Alaska law (AS 42.30.400) requires you to call 811 at least two days before digging. You also reduce the risk of injury and unnecessary expense. 

WHEN do you call 811?

Anytime you dig. Alaska law defines “excavation” as an activity in which earth, rock, or other material on or below the ground is moved or otherwise displaced by any means. The most common causes of gas line damage from homeowners are:

WHO calls 811?

Everyone. Whether you are a homeowner or professional excavator, you are required to call 811 before you start digging. 

HOW does 811 work? 

Give the following info when you request the locate: your name, address, phone number, and email address, the project’s start date & time, description, expected duration and purpose. Keep the locate ID number as your documentation for the call. Wait two days for the locates to be completed.  If you have any questions, call ENSTAR at 907-277-5551.

Damage Prevention Rules (State and Federal)

Since 2016, standards for excavation in Alaska have been enforced by the Pipeline and Hazardous Materials Safety Administration (PHMSA). The enforcement program protects the public from the risk of pipeline ruptures caused by excavation damage. 

Who is an Excavator? 

Per Alaska law, anyone planning an outdoor project that requires digging, regardless of the depth or size of the project, is considered an excavator. This includes both professional excavating companies and general homeowners.

What is Excavation Damage?

  1. A partial or complete break of a pipeline to the extent that ENSTAR determines repairs should be made. 
  2. Penetration, impairment, or destruction of any pipeline protective coating, housing, or other protective device.
  3. Substantial weakening of the pipeline structural or lateral support (removal of too much dirt around the area of the pipeline leaving it vulnerable to damage).
  4. Failure to properly replace the backfill surrounding an underground pipe.

What is the Tolerance Zone? 

Alaska law (AS 42.30.410c) defines the tolerance zone as the two feet on either side of the locate.  For excavations deeper than 10 feet, the tolerance zone extends to 30 inches on either side the locate. 

Excavation Requirements (State and Federal)

  1. Call 811 before you dig.
  2. Call for new locates if the marks are no longer visible. 
  3. Hand digging is advised when excavating within the tolerance zone. 
  4. Locates expire after 15 days. If your work is not completed during that time, call 811 and have them re-done.
  5. If you damage a line, report it to ENSTAR immediately.

When do you need to call for an Emergency Locate? 

Three common situations that require emergency locates are: when your septic system is backing up, when you have a water line break, or have damage to an unidentified pipeline. In one of these situations you should call 811 for same-day, emergency locates. 

What to do if you Damage a Pipeline

If there is escaping gas, immediately clear the area and call 911. Report the damage to ENSTAR by calling the 24-hour emergency line: 1-844-SMELL GAS (1-844-763-5542).

Always call, even if you suspect the damage to be minor. A small scrape or stretched pipe can cause problems in the future.  ENSTAR does not charge for repairs to pipe coating or locate wire.            

 

Consequences for Non-compliance

Failure to call 811 can result in state fines of up to $1,000 AND federal fines of up to $200,000 PER violation. Civil and criminal charges can also be imposed. 

For more information on safe digging, 811, or to request a locate online, visit www.811ak.com.


Feeling confident in your 811 knowledge? Take our 811 quiz for chance to win a $50 gift card!


 

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Anchorage

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Joseph Dickerson (907) 334-7796
joseph.dickerson@enstarnaturalgas.com

Mat-Su Valley

Ryan Blackwell (907) 352-7403
ryan.blackwell@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.