What is a Cross Bore?

A “cross bore” is when a natural gas line runs through an existing underground utility, typically sewer or septic lines. A cross bore can potentially cause a back up in your pipe which will need to be cleared.

Call Before You Clear

If you discover a clogged line, you need to call 811 for an emergency locate before performing any work.

If You Encounter a Damaged Natural Gas Line

If you hit a natural gas line while unclogging a septic or sewer line, immediately eliminate any potential ignition sources. Call 911 and ENSTAR at 907-334-7763 to report any potential damage.

Cross Bore Safety for Plumbers

The following are some recommended best practices when working on a possible cross bore: 

  • If available, use CCTV first to investigate the cause of a blockage.
  • Use a non-cutting plumbing snake to check the pipe. 
  • Be sure to call 811 if clearing beyond the exterior walls of the building. 
  • Inspect for bubbles in sinks or toilets which can be evidence of a damaged natural gas line in the sewer or septic line. 
Cross Bore Safety for Homeowners

As a homeowner, the number one thing you must determine is whether or not the clog is inside or outside your house.  If it’s inside, then you don’t need to worry about a cross bore.

However, if the clog is outside your house, or if you’re unsure where the clog is, then you could be dealing with a cross bore and should call 811 for an emergency locate before you start clearing your septic or sewer line.

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.