ENSTAR employees are in residential neighborhoods throughout the year to work on meters and piping so that our customers stay safe. Here are some frequently asked questions about ENSTAR employees entering customers’ yards to access ENSTAR meters: 

Q. “Do I need to be at home for ENSTAR employees to access the gas meter?”

A. No. ENSTAR employees typically access the company’s gas meters during the work day when many people are away from their homes. Alaska law and ENSTAR’s tariff, which is approved by the Regulatory Commission of Alaska, states that ENSTAR employees can access customers’ yards for any purpose directly related to the supply of gas service. 

Q. “Does ENSTAR need to tell me ahead of time that they are going into my backyard?”

A. No. ENSTAR’s tariff allows access to its property at all times within reason. No notice is required for that access. 

Q. “Is it really ENSTAR’s gas meter if it’s on MY property?”

A. Yes. Section 608 of ENSTAR’s tariff states: “These facilities will remain the property of the Company, regardless of any contribution made by the Customer, and may be repaired, replaced or removed by the Company at any time.”

Q. “Someone came to my door claiming to be an ENSTAR employee. How can I tell if this is really an employee?” 

A. ENSTAR employees can be identified in several ways. Look for: 1) a company vehicle nearby; 2) ENSTAR logo on clothing or hat; 3) employee ID card. You can also call ENSTAR customer service to confirm the identity of a person claiming to be a company employee.  Click here for more information. 


It is your responsibility to exercise reasonable care to prevent damage to meters, service lines, and any other facilities located on your premises. ENSTAR employees and emergency workers must have access to the gas shut-off valve in case of an earthquake, house fire or other emergency.

Gas meters cannot be enclosed in a garage, inside a building, under decks, or enclosed in any kind of construction that makes the meter inaccessible to ENSTAR employees. This includes avoiding stacking any type of material, including firewood, around the meter.


 

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Fouad Habib (907) 334-7796
fouad.habib@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.