When a natural gas system operates correctly, it burns cleanly with a blue flame, producing heat, water vapor and carbon dioxide, and is the cleanest-burning fossil fuel available. But if the gas isn’t burning properly, or there’s a mechanical failure, the system could produce potentially lethal carbon monoxide, an odorless, poisonous gas.

In the case of home gas appliances, carbon monoxide is caused by incomplete combustion due to improper installation, poor maintenance, or other appliance misuse or failure. The presence of carbon monoxide is indicated by a yellow flame, combustion smells, or soot around the furnace or water heater. People in your home who are exposed to carbon monoxide might feel lethargic, out of breath, dizzy, nauseous or have headaches.

Building codes require that a carbon monoxide detector be placed on every level of a home. Ideally, they should be placed near a bedroom or in an adjacent hallway.


If You Suspect Carbon Monoxide Exposure
  • Get fresh air immediately.
  • Call 911 or an emergency provider.
  • Don’t use the suspected gas appliance until it has been inspected, serviced and determined to be safe by a licensed heating contractor.

What to Do to Prevent CO Build-Up in Your Home
  • Make sure appliances are installed according to manufacturers’ instructions and local building codes.
  • Have the heating system, including chimneys and vents, inspected and serviced annually by a licensed heating or plumbing contractor.
  • Never burn charcoal inside a home, garage, vehicle or tent.
  • Install a CO detector/alarm on every level of your home.
  • Never use portable, fuel-burning camping equipment such as a propane/butane stove inside a home, garage, vehicle or tent.
  • Never leave a car running in an attached garage, even with the garage door open.
  • Never use gas appliances for heating your home, such as ranges, ovens or clothes dryers.
  • Do not use gasoline-powered tools or engines indoors.
  • Vacuum around burner compartments, and inspect and replace furnace filters on forced-air units or central heating systems according to manufacturer instructions.
  • Never store anything near a gas appliance that might interfere with normal appliance airflow.
  • Make sure the damper is open when using your gas fireplace.

 


 

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Fouad Habib (907) 334-7796
fouad.habib@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.