Natural Gas Delivery Process

Producers:  Any entity leasing, owning or controlling a supply of natural gas.

Transporter/Distributor: A pipeline company or a local distributer, such as ENSTAR, which purchases natural gas from a producer.

End User: You, the customer.


Measurements of Heat Energy

British Thermal Unit (BTU): A measure of heat energy,  1 BTU represents the amount of heat necessary to heat 1 pound of water 1 degree Fahrenheit at sea level.

Therm: A measure of heat energy, 1 therm is equal to 100,000 BTUs or 100 CF (Cubic Feet) = 0.1 MCF


Gas Measurement Terms

CCF: A common natural gas volumetric measurement. 1 CCF = 100 cubic feet of natural gas.

MCF: A common natural gas volumetric measurement. 1 MCF = 1,000 cubic feet of natural gas.

CFH: Cubic foot an hour


Bill Terms

Customer Charge: A flat rate fee that is determined by the meter size (G1, G2, G3, or G4) on a gas account. The customer charge recovers a portion of the utility’s fixed costs such as meter-reading, record-keeping, billing, collections, and costs associated with service lines and meters.

Service Charge (Base): A volumetric charge that is determined by the meter size (G1, G2, G3, or G4) on a gas account. This charge recovers system maintenance costs.

Gas Cost Adjustment (GCA): The “Supplier Gas Cost Charge” is a volumetric charge that reflects the price ENSTAR customers pay for gas based on gas supply agreements previously approved by the RCA. The GCA is adjusted annually in July.

Regulatory Cost Charge (RCC): The “Regulatory Cost Charge” is a volumetric charge provided for by Alaska Statutes. This charge helps fund the Regulatory Commission of Alaska (RCA).


 

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Fouad Habib (907) 334-7796
fouad.habib@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.