ENSTAR recognizes that government or volunteer emergency response and planning agencies may respond to protect life, property, or the environment in case of a pipeline emergency. Public safety is the number one priority.

Below is the information that emergency officials and first responders need about pipelines and the materials they transport within a local response area.


Emergency Action Procedures for Emergency Responders
  • Secure the area around the leak to a safe distance. This could include evacuating people from homes, businesses, schools, and other locations, erecting barricades, controlling access to the emergency site, and similar precautions.
  • If the pipeline leak is not burning, take steps to prevent ignition. This could include prohibiting smoking, rerouting traffic, and shutting off the electricity and the residential gas supply.
  • If the pipeline leak is burning, take steps to prevent secondary fires, but DO NOT attempt to extinguish a pipeline fire unless asked to do so by ENSTAR personnel.
  • Contact the emergency line as quickly as possible. Pipeline marker signs indicate ENSTAR’s name and emergency telephone number.

Local Officials

ENSTAR is committed to operating a safe, reliable pipeline system. The National Transportation Safety Board has established that pipelines are the safest form of energy transportation. ENSTAR has a comprehensive safety program and works closely with the communities where our pipelines are located to provide information about pipelines and pipeline safety. Education includes public awareness meetings, Call Before You Dig programs, and clear and visible pipeline markers.

ENSTAR also maintains comprehensive emergency response plans in the event of a fire, rupture, major leak, or other serious incident occurring at or near one of our facilities. Emergency response plans are designed to prepare our employees and local emergency response personnel to manage emergency situations involving our facilities in order to protect the public. Cooperation from local organizations is a key component of Emergency response plans. ENSTAR practices ongoing emergency drills to prepare our employees and community emergency responders.

ENSTAR assists local communities with the following information:

  • Develop pipeline safety awareness and assure protection of your communities.
  • Identify and establish communications with the pipeline operators in your area.
  • Represent and educate your constituents on pipeline safety issues.
  • Assist with zoning and permitting decisions relative to pipelines to avoid encroachments to existing pipeline rights-of-way.
  • Promote pipeline awareness, damage prevention activities and safe maintenance work procedures to all local government department personnel responsible for public roadways affecting underground utilities.

 

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Fouad Habib (907) 334-7796
fouad.habib@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.