ENSTAR Natural Gas Company Privacy Policy
Last Updated: February 22, 2019

1. Introduction

ATTENTION:  PLEASE READ CAREFULLY THIS ENSTAR PRIVACY POLICY (“PRIVACY POLICY”), WHICH IS PART OF THE ENSTAR TERMS OF USE, BEFORE YOU ACCESS, DOWNLOAD, OR OTHERWISE USE THE WEBSITE. 

This Privacy Policy pertains to Your use of this Website which is operated by ENSTAR Natural Gas Company, a division of SEMCO Energy, Inc., an indirect wholly-owned subsidiary of AltaGas Ltd., with a principal place of business at 3000 Spenard Road, Anchorage, AK 99503 (“ENSTAR,” “We,” “Us,” or “Our”).  This Privacy Policy describes the information collected through Your use of the Website, how We use it, how We share it, how We protect it, and the choices You can make about Your information.  

USING THE WEBSITE INDICATES THAT YOU ACCEPT AND AGREE TO BE BOUND BY THIS PRIVACY POLICY IN FULL.  IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, DO NOT USE THE WEBSITE.  You acknowledge (a) that You have read and understood this Privacy Policy; and (b) this Privacy Policy shall have the same force and effect as a signed agreement.

Unless explicitly stated otherwise, any new features that augment or enhance the current Website shall be subject to this Privacy Policy.  

This Privacy Policy is part of the ENSTAR Terms of Use [Provide link to Terms of Use]. Any terms defined in the Terms of Use shall have the same meaning in this Privacy Policy. 

If We materially change this Privacy Policy, We will update this page to include any changes to the Privacy Policy.  Please review the Privacy Policy each time You use the Website. BY USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY.

2. Information We Collect

A. Information You Provide to Us

We collect information from You when You use the Website, contact or interact with us, and voluntarily provide Us with Your comments and other content in connection with using the Website. 

We may collect Your personal information in the following areas of the Website:

Registering for MyENSTAR.  MyENSTAR allows for You to view Your bills online, view billing history, change how You can receive a bill, and start and stop services, among other features.  You will be required to register to use MyENSTAR.  To register, You must create a username and password and You must provide Your first name, last name, and email address.  

Application for Residential Service.  When applying for Residential Service, We collect Your name; billing address; primary telephone number; e-mail address; occupation; employer; Social Security Number; date of birth; driver’s license number and state; security question and response; name of Your spouse, and Your spouse’s occupation and employer, if applicable; the name, address, and telephone number of Your nearest relative not living with You; mortgage holder or if You are a tenant of the premises, the name, address, and telephone number of the owner, property manager, or owner’s agent; service location, whether the service location had previously been provided with service, purpose for which the service is to be used, anticipated load requirements, and date when You will be ready to receive service.  

Other Applications.  For other applications, We collect the applicant’s name, billing address, primary telephone number, principal activity, type of organization; name of owner, significant officers or partners, their residence address, and previous employers; bank and credit references; financial information including bankruptcy history; e-mail address(es); and service location, whether applicant previously has been provided with service, purpose for which service is to be used, anticipated load requirements, and date when applicant will be ready to receive service.  Where the applicant is the tenant of the premises, We will collect the name, address, e-mail address, and primary telephone number of the owner, property manager or owner’s agent.  We will also collect the signature of the owner, significant officers or partners, or authorized agent; and We may require a personal guarantee of the owner, partners and/or significant officer(s) as a condition of providing service, and therefore credit.  

Pay My Bill.  If You select the “Pay My Bill” option, You will be forwarded to the ENSTAR Payment Portal, operated by Official Payments, Inc. (“OPay”).  To retrieve Your Bill, You will be required to provide Your account number and the last four digits of the primary telephone number listed on Your ENSTAR account.  

  • If You link Your ENSTAR account to a bank account, You may be required to provide the following information: bank account type (personal checking, personal savings, business checking, or business savings); name on account; routing number; bank account number; state of funding account; zip code of funding account; payment date; amount of payment; and email address.
  • If You choose to use a credit card in paying Your ENSTAR bill, credit card information will be collected by OPay.  OPay, an ACI Worldwide company, is a third party processor that typically collects personal information that includes some or all of the following: name, address, email address, telephone number, credit or debit card number (including expiration date and cardholder name), checking account information and jurisdictional payment information (e.g., amount of tax obligation to be paid).  For more information, please visit OPay’s privacy policy.

Budget Billing.  If You select the “Budget Billing” option, ENSTAR provides You the option to cancel Budget Billing.  By clicking on the “Cancel Budget Billing Online,” You will be redirected to a separate window.  To cancel Budget Billing, You are required to provide the name on account; the ENSTAR account number; a telephone number; the date to discontinue plan; the ability to remove from auto pay and whether to remove the account from the Budget Billing Plan; and the email address to receive confirmation of form submission. 

Update My Account.  If You do not have a MyENSTAR account, You may still use the Website to update Your account by selecting the “Update My Account” tab.  To update Your account, You must provide Your account number; current name on file; current telephone number on file; the information to update (name change; telephone number; mailing address; authorized user change); the effective date of the change; and the email address to receive confirmation of form submission.  

Landlord Tenant Agreement.  ENSTAR allows for landlords and property managers to sign Landlord Tenant Agreements (“LTAs”) that allow for gas service to revert to their names during times gas would otherwise be shut off.  An LTA can be started through the Website, and the landlord or property manager will be required to provide the name on the ENSTAR Account to which the LTA will default; the ENSTAR gas account number; the requested service address for the LTA; the requestor’s name; a telephone number; and an email address to receive confirmation of form submission.  To stop an LTA, ENSTAR requires the following information be submitted: the name on ENSTAR account; the ENSTAR gas account number; a service address to cancel the LTA; the requestor’s name; a telephone number; a reason for cancellation; and an email address to receive confirmation of form submission.  An LTA is governed by a separate set of Terms and Conditions which can be accessed on the Website when signing up for the service.  

Careers at ENSTAR.  If You are interested in working for ENSTAR, You may apply for a job by selecting the “Careers” tab.  You will be redirected to an online portal administered by a third party called ApplicantPro.  Before applying for a job, You will be required to create an account and when registering, You will be asked to provide your first name, last name, email address, telephone number, preferred method of contact (including contact via text message), address, and password.  Any personal information submitted during the application process will be processed and stored in accordance with the ApplicantPro Privacy and Security Policy, which can be accessed here. If You have any questions regarding ApplicantPro’s privacy or security standards, please direct Your questions to privacy@applicantpro.com.  

     B. Information We Gather Automatically

When You access and use the Website, We automatically collect information regarding You and Your device, including Your device’s Internet Protocol address, the domain name of Your Internet service provider, Your location, Your mobile device information (e.g. device model and operating system version), your page visits, your social sharing activity, and aggregated information that cannot be used to specifically identify You. Additional information collected is described in the Analytics and Cookies sections below. 

     C. Information We Collect from Other Sources

We may collect information about You from third-party sources including, but not limited to, social media companies, advertising partners, and third-party websites, including sources like ApplicantPro.

We may combine all of the information We collect from or about You and use it in the manner described in this Privacy Policy.

3. How We Use Your Information

We use the information that We collect for several purposes, including:

  • The purposes for which You provided it;
  • To provide information and services to You;
  • To process and respond to Your inquiries and comments;
  • To send You information about Your relationship with us;
  • To personalize and enhance Your experience using the Website;
  • To administer, operate, and improve the Website or develop new services;
  • To compile aggregate data for internal and external business purposes;
  • To generate and review reports and data about Our user base and Website usage patterns;
  • To analyze the accuracy, effectiveness, usability or popularity of the Website;
  • To prevent fraud and abuse of the Website and to otherwise protect users and visitors and Our business;
  • To assist law enforcement and respond to subpoenas; and
  • To perform other business activities as needed, or as described elsewhere in this Privacy Policy.

As explained elsewhere in this Privacy Policy, personal information We collect may be processed by Our partners in providing services related to the Website (such as administration services, technical services relating to the maintenance, servicing, and upgrading of the Website, software, hosting services, customer service, and data migration services, and analytics services, among others).

4. How Your Information is Disclosed

Information may be disclosed to third parties in accordance with Our Privacy Policy.  Please note that a user may choose not to share certain information as described in the Your Choices Regarding Your Information section below.  

A. Third-Party Service Providers and Business Partners

We may use third-party service providers and business partners to perform functions in connection with the Website, such as site analytics and functions related to analyzing and improving the Website usefulness, reliability, user experience, and operation, advertising, storing data, and as otherwise described in this Privacy Policy.  We also may share Your personal information with these providers and partners consistent with Our obligation to provide services to You.  

B. Business Changes

If We become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of Our business otherwise changes, We may transfer Your information to a third party or parties in connection therewith.  

C. Affiliates

We may also share Your information with Our affiliates for purposes consistent with this Privacy Policy.  Our affiliates will be required to maintain that information in accordance with this Privacy Policy.

D. Investigations and Law

  • We may disclose information about You to third parties if We believe that such disclosure is necessary to:
  • Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;
  • Investigate, prevent or take action regarding suspected illegal activities, suspected fraud, the rights, reputation, safety, and property of us, users or others, or violations of Our policies or other agreements with us;
  • Respond to claims and legal process (for example, subpoenas); and/or 
  • Protect against legal liability.

E. Aggregated Information

We may share aggregated information relating to users of the Website with affiliated or unaffiliated third parties.  This aggregated information does not contain personal information about any user.

F. Analytics

  • We use third-party analytics tools to better understand who is using the Website and how people are using it. These tools may use cookies and other technologies to collect information about Your use of the Website and Your preferences and activities. These tools collect information sent by Your device or the Website and other information that assists Us in improving the Website. This information may be used to analyze and track data, determine the popularity of certain content, and better understand Your online activity, among other things.

We use Google Universal Analytics to better understand who is using the Website and how people are using it.  Google uses cookies, pixel tags and other technologies to collect and store information such as Website pages visited, places where users click, time spent on each Website page, IP address, type of operating system used, location-based data, device ID, search history, gender, age, and telephone number.  We use this information to improve the Website and as otherwise described in this Privacy Policy.  Please see http://www.google.com/policies/privacy/partners/ for information about how Google Analytics uses this information, visit https://tools.google.com/dlpage/gaoptout for information about the Google Analytics Opt-out Browser Add-on, and visit http://www.google.com/settings/ads/ to adjust the settings for Your Google account.  

Google Analytics may track You over time and across websites or applications.  

5. Cookies, Local Storage, and Other Tracking Technologies

Third parties may collect or receive information about Your use of the Website, including through the use of cookies (defined below), web beacons and other technologies.  This information may be collected over time and combined with information collected on different websites and online services, which may track users across websites and apps and over time.  You can instruct Your browser to stop accepting cookies.  But if You do not accept cookies, You may not be able to use all portions of all functionality of the Website.  

A. Cookies.  The Website uses a technology called “cookies.”  A cookie is a tiny element of data that the Website can send to Your browser.  In addition to Google Analytics, the Website may contain cookies from other providers as necessary. 

  • Adjusting Cookie Settings On Your Browser.  By default, most browsers will automatically accept cookies.  However, You can disable cookies, or be prompted prior to a cookie being loaded, by adjusting Your browser’s settings.  Consult each individual browser’s “help” feature for more information.  You may set Your Web browser to notify You when You receive a cookie.  However, should You decide not to accept cookies from the Website, You will limit the functionality We can provide when You visit the Website.

B. Web Beacons.  Web beacons are small graphic images or other programming code (also known as “web bugs,” “1×1 GIFs” or “clear GIFs”) used to keep track of Your navigation through the Website and Your electronic communication with us.  We may include web beacons in Our web pages and email messages.  Web beacons may be invisible to You, but any electronic image or other web programming code inserted into a web page or email can act as a web beacon.  Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website, to monitor how users navigate the Website, to count how many emails that were sent were actually opened or to count how many particular articles or links were actually viewed.  Web beacons may be used to collect certain personal information (for example, the email address associated with an email message).  

C. Flash Cookies. (also known as local shared objects) are data files that can be created on your computer by the websites you visit and are a way for websites to store information for later use. Flash cookies are stored in different parts of your computer from ordinary browser cookies. You can disable the storage of flash cookies. For additional information about managing and disabling flash cookies, please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.

We use cookies and other tracking technologies on the Website to help Us understand and save Your preferences and interests so We can personalize Your future visits and compile aggregate data about website traffic and website interaction so that We can offer better website experiences and tools in the future.

Some of Our business partners, such as Our analytics provider, also use cookies and other tracking technologies on the Website, some of which may track users across websites and over time.

6. Security

While We take reasonable measures, such as encrypting transmissions to and from the Website, to protect the information You submit via the Website against loss, theft and unauthorized use, disclosure, or modification, We cannot guarantee its absolute security.  No Internet, email, or mobile application transmission is ever fully secure or error free.  Email or other messages sent through the Website may not be secure.  You should use caution whenever submitting information through the Website and take special care in deciding which information You provide us.

We cannot guarantee that transmissions of Your personal information will be fully secure and that third parties will never be able to defeat Our security measures or the security measures of Our partners.  WE ASSUME NO LIABILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO TRANSMISSION ERRORS, THIRD-PARTY ACCESS OR CAUSES BEYOND OUR CONTROL.  

7. Data Retention Policy

We will retain Your information for as long as You use the Website and for a reasonable time thereafter.  Please note that some or all of the information We have collected may be required in order for the Website to function properly.  

8. Links to Other Websites or Applications

This Privacy Policy applies only to the Website. The Website may contain links to other websites or apps or may forward users to other websites or apps that We may not own or operate and to which this Privacy Policy does not apply. The links from the Website do not imply that We endorse or have reviewed these websites or apps. The policies and procedures We describe here do not apply to these websites or apps. We neither can control nor are responsible for the privacy practices or content of these websites or apps. We suggest contacting these websites or app providers directly for information on their privacy policies. Nonetheless, We seek to protect the integrity of Our Website, and welcome any feedback about these linked websites and mobile applications.

9. Your Choices Regarding Your Information

You have choices regarding the use of information by the Website.

A. Changing Your Information/Closing Your Account.  Under Account Options/Update My Account, You may request to update/change: Name, Phone Number, Mailing Address or Authorize a user for their account. You cannot delete an Account.  Under Account Options/Help Me Move, You can request to Stop Service (close account), by calling Customer Service or logging into their MyENSTAR account.

B. Email Communications.  You can make changes regarding receiving email communications from Us by contacting Us at cs@enstarnaturalgas.com.   

C. Opt-Outs Available From Our Partners.  Some of Our partners allow users to opt-out of their collection of information.  See Analytics, and Cookies, Local Storage and Other Tracking Technologies sections above for details.  

10. Information Collected From Other Websites and Do Not Track Policy

Your browser or device may offer You a “Do Not Track” option, which allows You to signal to operators of websites, web applications, mobile applications and services (including behavioral advertising services) that You do not wish such operators to track certain of Your online activities over time and/or across different websites or applications. Our Website does not support Do Not Track requests at this time, which means that We or Our analytics providers or other third parties with which We are working may collect information about Your online activity both during and after Your use of the Website.   

11. Children

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from an individual under age 13. If You are under the age of 13, please do not submit any personal information through the Website. If You have reason to believe that We may have accidentally received personal information from an individual under age 13, please contact Us immediately at cs@enstarnaturalgas.com.

12. Terms of Use

Please also visit the ENSTAR Terms of Use, which states the terms, disclaimers, and limitations of liability governing Your use of the Website.  

13. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time.  Please review this Privacy Policy periodically, and especially before You provide any information.  This Privacy Policy was made effective on the date indicated above.  Please check Our website to ensure that You are reviewing the most recent Privacy Policy.  

14. Securities Disclosure

ENSTAR’s ultimate parent company is AltaGas, LTD., a Canadian corporation.  The information contained on this website is intended solely for the use of ENSTAR customers and to provide general information regarding the services offered by ENSTAR.  The information on this website is not offered to induce or solicit any person or persons to buy or sell interests in AltaGas LTD., or for reliance purposes in any actual or attempted transaction.  Persons interested in investing in AltaGas LTD. are encouraged to consult the AltaGas LTD. website pages for current or prospective investors, which you can access at:  http://www.altagas.ca/

15. How to Contact Us

If You have any questions about this Privacy Policy or Our use of Your personal information, please contact Us at 3000 Spenard Road, Anchorage, AK 99503 or cs@enstarnaturalgas.com, (907) 277-5551 or (877) 907-9767.  

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.