Earthquakes are not unusual events in Alaska, so it is essential to be prepared in the event that a large quake strikes.


Before a Major Earthquake Occurs 
  • Know the location of all utility shut-off valves (gas, water, and main electric circuit breaker).
  • Be sure your appliances are safely secured, such as using straps that attach your water heater to the wall.
  • Have an 8″ – 12″ wrench available to turn your gas meter off if necessary. However, do NOT turn off your gas unless you smell gas or hear the hissing of a leak.
  • If you do turn the gas off, leave it off. Contact Customer Service when you are ready for the gas to be turned back on and a technician will restore service and relight your appliances. In the hours and days after a major emergency, gas company calls will be backlogged, and you might have a substantial wait for a service technician to be scheduled to restore service to your home.
  • After an earthquake, check to be sure nothing flammable has fallen or spilled near a natural gas appliance.

Knowing what to do with your gas meter is only part of natural disaster preparation.  Having a an emergency kit is equally important. The kit should portable and contain the necessary items to sustain life for the first critical hours and day following a disaster.

Things to Include In the Kit
  • Food with a long shelf life, such as cereal or energy bars
  • Shelter options, such as a tarp or pop-up tent
  • Water
  • Sanitation items
  • Heat and light sources
  • Communications equipment, such as a radio
  • Batteries
  • Critical medicines

In advance of an emergency, make sure to communicate and practice an evacuation plan and designate a meeting spot, should family members become separated.

See your local government pages for more information on natural disaster preparation:


 

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Fouad Habib (907) 334-7796
fouad.habib@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.