Knowing what a natural gas emergency is and how to react will keep you and your family safe.
In its original state, natural gas is both colorless and odorless. ENSTAR treats the gas with a substance called Mercaptan which causes a rotten egg or sulfur smell.
If you suspect a natural gas leak, leave the building immediately.
Do not place a phone call from the building as this may create an ignition source for the natural gas. Do not use matches, turn off light switches, use cell phones or open an automated garage door, do not try to locate the leak yourself or shut off your gas valves or meter. LEAVE THE BUILDING.
Once you have safely left the building, immediately contact the emergency line
There is no charge or cost to a customer to respond to a suspected gas leak.
Learn how to determine if you have a gas leak.
ENSTAR 24-Hour Emergency Line:
If you smell gas, suspect a gas leak, need to report a damaged pipeline, or have another gas related emergency, call 1-844-SMELL GAS (1-844-763-5542).
Report Suspected Damage to Pipelines:
If you suspect there is damage to a natural gas pipeline, contact the emergency line. Minor damage to a pipeline such as an exposure of the pipe, scrape or stress on the pipeline can cause major damage. If the damage results in a release of gas, evacuate the area immediately and extinguish all ignition sources. Contact the emergency line to report the damage. If life or property are in danger, call 911 or your local fire department. At a safe distance, wait for an ENSTAR employee to arrive and address the situation.