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Knowing what a natural gas emergency is and how to react will keep you and your family safe.

In its original state, natural gas is both colorless and odorless. ENSTAR treats the gas with a substance called Mercaptan which causes a rotten egg or sulfur smell.

If you suspect a natural gas leak, leave the building immediately.

Do not place a phone call from the building as this may create an ignition source for the natural gas.  Do not use matches, turn off light switches, use cell phones or open an automated garage door, do not try to locate the leak yourself or shut off your gas valves or meter.  LEAVE THE BUILDING.

Once you have safely left the building, immediately contact the emergency line

There is no charge or cost to a customer to respond to a suspected gas leak.

Learn how to determine if you have a gas leak.


ENSTAR 24-Hour Emergency Line:

Smell-Gas-FINAL-e1438977512264

 

If you smell gas, suspect a gas leak, need to report a damaged pipeline, or have another gas related emergency, call 1-844-SMELL GAS (1-844-763-5542).

 


Report Suspected Damage to Pipelines:

If you suspect there is damage to a natural gas pipeline, contact the emergency line. Minor damage to a pipeline such as an exposure of the pipe, scrape or stress on the pipeline can cause major damage. If the damage results in a release of gas, evacuate the area immediately and extinguish all ignition sources. Contact the emergency line to report the damage. If life or property are in danger, call 911 or your local fire department. At a safe distance, wait for an ENSTAR employee to arrive and address the situation.

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Fouad Habib (907) 334-7796
fouad.habib@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.