Hours of Operation

As of August 1st, ENSTAR walk-in lobby hours will be from 8:00 am – 4:00 pm, Monday through Friday. Payments can also be made by calling customer service each business day until 5 pm, and anytime at the outdoor kiosks located at branch locations in Anchorage (Spenard only), Kenai, and Wasilla, or online.

ENSTAR is open Monday through Friday, 8am – 5pm, and is closed for the following holidays:

New Year’s Day
Martin Luther King, Jr. Day
Presidents’ Day
Memorial Day
Independence Day

Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day


ENSTAR Mailing Address

ENSTAR Natural Gas Company
P.O. Box 190288
Anchorage, AK 99519-0288


ENSTAR Office Locations

If you live outside of Anchorage: 877-907-9767 or the contact number listed below.


Anchorage Administrative Office

3000 Spenard Rd
Anchorage, AK 99503-3606

907-277-5551
View Map 

 
Wasilla Location
3351 Palmer/Wasilla Hwy
Wasilla, AK 99654

907-376-7979
View Map

Anchorage Operation Center
401 E International Airport Rd
Anchorage, AK  99518-1219

907-277-5551
View Map

Kenai Peninsula Location
36225 Kenai Spur Hwy
Soldotna, AK  99669

907-262-9334
View Map 

 
Homer Construction Office
5279 Kachemak Dr
Homer, AK 99603

907-435-0635
View Map


ENSTAR Department Phone Numbers

 

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 

For any gas related emergencies, including damaged
pipelines, call 1-844-SMELL GAS (1-844-763-5542).

 

 

 


Customer Service

Location: Administrative Office
Phone: 907-334-7600
Fax: 907-334-7612
Services: PaymentsStart, Cancel or Transfer Service; Bill InquiriesMeter Set Requests; Budget Billing; Auto-pay; Landlord Tenant Agreements


Credit & Collections

Location: Administrative Office
Phone: 907-334-7636
Fax: 907-334-7667
Services: Payments; Payment Arrangements; Damage Claims; Returned Bank Payments; Collection Agency Questions


Distribution

Location: Operations Center
Phone: 907-334-7725
Fax: 907-563-4984
Services: Scheduling and Installation of New Main and Service Lines


Marketing

Location: Operations Center
Phone: 907-334-7770
Fax: 907-334-7737
Services: Main Extension Requests; Commercial & Residential Service Line and Meter Requests; Meter Upgrades and Relocations; Temporary Construction Heat


Engineering

Location: Operations Center
Phone: 907-334-7740
Fax: 907-334-7737
Services: Main Extension Design; Pipeline Facility Information; Easements; Excavation Stand-bys


Email Addresses for Information Requests

General Information
info@enstarnaturalgas.com

Customer Service Questions
cs@enstarnaturalgas.com

Human Resources
human.resources@enstarnaturalgas.com

If you do not receive a reply to your email, security settings may have prevented the message from being delivered.  Please call the number above for the office or department you are trying to contact for assistance.


 

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Fouad Habib (907) 334-7796
fouad.habib@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.