Hours of Operation
ENSTAR walk-in lobby hours are 9:00 am – 4:00 pm, Monday through Friday. Customer Service Representatives are available by phone Monday through Friday, 8:00 am – 5:00 pm.
ENSTAR is closed for the following holidays:
New Year’s Day
Martin Luther King, Jr. Day
Presidents’ Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
ENSTAR Mailing Address
ENSTAR Natural Gas Company
P.O. Box 190288
Anchorage, AK 99519-0288
ENSTAR Office Locations
If you live outside of Anchorage: 877-907-9767 or the contact number listed below.
401 E International Airport Rd
Anchorage, AK 99518-1219
907-277-5551
View Map
ENSTAR Department Phone Numbers
ENSTAR 24-Hour Emergency Line
For any gas related emergencies, including damaged
pipelines, call 1-844-SMELL GAS (1-844-763-5542).
Customer Service
Location: Administrative Office
Phone: 907-334-7600
Fax: 907-334-7612
Services: Payments; Start, Cancel or Transfer Service; Bill Inquiries; Meter Set Requests; Budget Billing; Auto-pay; Landlord Tenant Agreements
Credit & Collections
Location: Administrative Office
Phone: 907-334-7636
Fax: 907-334-7667
Services: Payments; Payment Arrangements; Damage Claims; Returned Bank Payments; Collection Agency Questions
Distribution
Location: Operations Center
Phone: 907-334-7725
Fax: 907-563-4984
Services: Scheduling and Installation of New Main and Service Lines
Marketing
Phone: 907-334-7770
Fax: 907-334-7737
Email: marketing@enstarnaturalgas.com
Services: Main Extension Requests; Commercial & Residential Service Line and Meter Requests; Meter Upgrades and Relocations; Temporary Construction Heat
Anchorage Marketing Representatives:
Nathan Kosht
907-334-7796
Nathan.kosht@enstarnaturalgas.com
Anchorage Operations Center
401 E International Airport Rd
Anchorage, AK 99518
Kenai Peninsula Marketing Representative:
Ashley Morton
907-334-7792
ashley.morton@enstarnaturalgas.com
Kenai Peninsula ENSTAR Office
36225 Kenai Spur Hwy
Soldotna, AK 99669
Mat-Su Valley Marketing Representative:
Ryan Blackwell
907-352-7418
ryan.blackwell@enstarnaturalgas.com
Mat-Su Valley ENSTAR Office
3351 Palmer Wasilla Hwy
Wasilla, AK 99654
Engineering
Location: Operations Center
Phone: 907-334-7740
Fax: 907-334-7737
Services: Main Extension Design; Pipeline Facility Information; Easements; Excavation Stand-bys
Email Addresses for Information Requests
Customer Service Questions
cs@enstarnaturalgas.com
Human Resources
human.resources@enstarnaturalgas.com
Marketing Questions
marketing@enstarnaturalgas.com
Website Comments
webmaster@enstarnaturalgas.com
Donation Requests
community@enstarnaturalgas.com
If you do not receive a reply to your email, security settings may have prevented the message from being delivered. Please call the number above for the office or department you are trying to contact for assistance.