Hours of Operation

PLEASE NOTE: ENSTAR customer lobbies are currently closed due to COVID-19 precautions. Our Customer Service Reps are available over the phone along with our kiosks and online payment and service options. 

As of September 1, 2019, ENSTAR walk-in lobby hours are 9:00 am – 4:00 pm, Monday through Friday. Customer Service Representatives are available by phone Monday through Friday, 8:00 am – 5:00 pm.

ENSTAR is closed for the following holidays:

ENSTAR Mailing Address

ENSTAR Natural Gas Company
P.O. Box 190288
Anchorage, AK 99519-0288

ENSTAR Office Locations

If you live outside of Anchorage: 877-907-9767 or the contact number listed below.

ENSTAR Department Phone Numbers

ENSTAR 24-Hour Emergency Line

For any gas related emergencies, including damaged
pipelines, call 1-844-SMELL GAS (1-844-763-5542).

Customer Service

Location: Administrative Office
Phone: 907-334-7600
Fax: 907-334-7612
Services: Payments; Start, Cancel or Transfer Service; Bill Inquiries; Meter Set Requests; Budget Billing; Auto-pay; Landlord Tenant Agreements

Credit & Collections

Location: Administrative Office
Phone: 907-334-7636
Fax: 907-334-7667
Services: Payments; Payment Arrangements; Damage Claims; Returned Bank Payments; Collection Agency Questions

Distribution

Location: Operations Center
Phone: 907-334-7725
Fax: 907-563-4984
Services: Scheduling and Installation of New Main and Service Lines

Marketing

Location: Operations Center
Phone: 907-334-7770
Fax: 907-334-7737
Services: Main Extension Requests; Commercial & Residential Service Line and Meter Requests; Meter Upgrades and Relocations; Temporary Construction Heat

Engineering

Location: Operations Center
Phone: 907-334-7740
Fax: 907-334-7737
Services: Main Extension Design; Pipeline Facility Information; Easements; Excavation Stand-bys

Email Addresses for Information Requests

If you do not receive a reply to your email, security settings may have prevented the message from being delivered.  Please call the number above for the office or department you are trying to contact for assistance.