Hours of Operation

ENSTAR walk-in lobby hours are 9:00 am – 4:00 pm, Monday through Friday. Customer Service Representatives are available by phone Monday through Friday, 8:00 am – 5:00 pm.

ENSTAR is closed for the following holidays:

New Year’s Day
Martin Luther King, Jr. Day
Presidents’ Day
Memorial Day
Independence Day

Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

ENSTAR Mailing Address

ENSTAR Natural Gas Company
P.O. Box 190288
Anchorage, AK 99519-0288

ENSTAR Office Locations

If you live outside of Anchorage: 877-907-9767 or the contact number listed below.

Anchorage Administrative Office

3000 Spenard Rd
Anchorage, AK 99503-3606

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Wasilla Location
3351 Palmer/Wasilla Hwy
Wasilla, AK 99654

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Anchorage Operation Center
401 E International Airport Rd
Anchorage, AK  99518-1219

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Kenai Peninsula Location
36225 Kenai Spur Hwy
Soldotna, AK  99669

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Homer Construction Office
2489 Kachemak Dr
Homer, AK 99603

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ENSTAR Department Phone Numbers


ENSTAR 24-Hour Emergency Line



For any gas related emergencies, including damaged
pipelines, call 1-844-SMELL GAS (1-844-763-5542).




Customer Service

Location: Administrative Office
Phone: 907-334-7600
Fax: 907-334-7612
Services: PaymentsStart, Cancel or Transfer Service; Bill InquiriesMeter Set Requests; Budget Billing; Auto-pay; Landlord Tenant Agreements

Credit & Collections

Location: Administrative Office
Phone: 907-334-7636
Fax: 907-334-7667
Services: Payments; Payment Arrangements; Damage Claims; Returned Bank Payments; Collection Agency Questions


Location: Operations Center
Phone: 907-334-7725
Fax: 907-563-4984
Services: Scheduling and Installation of New Main and Service Lines


Phone: 907-334-7770
Fax: 907-334-7737
Email: marketing@enstarnaturalgas.com
Services: Main Extension Requests; Commercial & Residential Service Line and Meter Requests; Meter Upgrades and Relocations; Temporary Construction Heat


Anchorage Marketing Representatives:
Nathan Kosht

Anchorage Operations Center
401 E International Airport Rd
Anchorage, AK 99518

Kenai Peninsula Marketing Representative:
Ashley Morton

Kenai Peninsula ENSTAR Office
36225 Kenai Spur Hwy
Soldotna, AK 99669

Mat-Su Valley Marketing Representative:
Ryan Blackwell

Mat-Su Valley ENSTAR Office
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Location: Operations Center
Phone: 907-334-7740
Fax: 907-334-7737
Services: Main Extension Design; Pipeline Facility Information; Easements; Excavation Stand-bys

Email Addresses for Information Requests

Customer Service Questions

Human Resources

Marketing Questions

If you do not receive a reply to your email, security settings may have prevented the message from being delivered.  Please call the number above for the office or department you are trying to contact for assistance.