Hours of Operation

PLEASE NOTE: ENSTAR customer lobbies are currently closed due to COVID-19 precautions. Our Customer Service Reps are available over the phone along with our kiosks and online payment and service options. 

ENSTAR walk-in lobby hours are 9:00 am – 4:00 pm, Monday through Friday. Customer Service Representatives are available by phone Monday through Friday, 8:00 am – 5:00 pm.

ENSTAR is closed for the following holidays:

New Year’s Day
Martin Luther King, Jr. Day
Presidents’ Day
Memorial Day
Juneteenth
Independence Day

Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

NOTE: ENSTAR will close at 1:00pm on Friday, December 3rd.


ENSTAR Mailing Address

ENSTAR Natural Gas Company
P.O. Box 190288
Anchorage, AK 99519-0288


ENSTAR Office Locations

If you live outside of Anchorage: 877-907-9767 or the contact number listed below.


Anchorage Administrative Office

3000 Spenard Rd
Anchorage, AK 99503-3606

907-277-5551
View Map 

 
Wasilla Location
3351 Palmer/Wasilla Hwy
Wasilla, AK 99654

907-376-7979
View Map

Anchorage Operation Center
401 E International Airport Rd
Anchorage, AK  99518-1219

907-277-5551
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Kenai Peninsula Location
36225 Kenai Spur Hwy
Soldotna, AK  99669

907-262-9334
View Map 

 
Homer Construction Office
2489 Kachemak Dr
Homer, AK 99603

907-435-0635
View Map


ENSTAR Department Phone Numbers

 

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 

For any gas related emergencies, including damaged
pipelines, call 1-844-SMELL GAS (1-844-763-5542).

 

 

 


Customer Service

Location: Administrative Office
Phone: 907-334-7600
Fax: 907-334-7612
Services: PaymentsStart, Cancel or Transfer Service; Bill InquiriesMeter Set Requests; Budget Billing; Auto-pay; Landlord Tenant Agreements


Credit & Collections

Location: Administrative Office
Phone: 907-334-7636
Fax: 907-334-7667
Services: Payments; Payment Arrangements; Damage Claims; Returned Bank Payments; Collection Agency Questions


Distribution

Location: Operations Center
Phone: 907-334-7725
Fax: 907-563-4984
Services: Scheduling and Installation of New Main and Service Lines


Marketing

Phone: 907-334-7770
Fax: 907-334-7737
Email: marketing@enstarnaturalgas.com
Services: Main Extension Requests; Commercial & Residential Service Line and Meter Requests; Meter Upgrades and Relocations; Temporary Construction Heat

 

Anchorage Marketing Representatives:
Joseph Dickerson
907-334-7796
joseph.dickerson@enstarnaturalgas.com

Kevin Campbell
907-334-7792
kevin.campbell@enstarnaturalgas.com

Anchorage Operations Center
401 E International Airport Rd
Anchorage, AK 99518

Kenai Peninsula Marketing Representative:
Kevin Campbell
907-334-7792
kevin.campbell@enstarnaturalgas.com

Kenai Peninsula ENSTAR Office
36225 Kenai Spur Hwy
Soldotna, AK 99669

Mat-Su Valley Marketing Representative:
Ryan Blackwell
907-352-7418
ryan.blackwell@enstarnaturalgas.com

Mat-Su Valley ENSTAR Office
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Engineering

Location: Operations Center
Phone: 907-334-7740
Fax: 907-334-7737
Services: Main Extension Design; Pipeline Facility Information; Easements; Excavation Stand-bys


Email Addresses for Information Requests

General Information
info@enstarnaturalgas.com

Customer Service Questions
cs@enstarnaturalgas.com

Human Resources
human.resources@enstarnaturalgas.com

If you do not receive a reply to your email, security settings may have prevented the message from being delivered.  Please call the number above for the office or department you are trying to contact for assistance.