Hours of Operation
As of September 1st, ENSTAR walk-in lobby hours are 9:00 am – 4:00 pm, Monday through Friday. Customer Service Representatives are available by phone Monday through Friday, 8:00 am – 5:00 pm.
ENSTAR is closed for the following holidays:
New Year’s Day
Martin Luther King, Jr. Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
ENSTAR Mailing Address
ENSTAR Natural Gas Company
P.O. Box 190288
Anchorage, AK 99519-0288
ENSTAR Office Locations
If you live outside of Anchorage: 877-907-9767 or the contact number listed below.
401 E International Airport Rd
Anchorage, AK 99518-1219
907-277-5551
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2489 Kachemak Dr
Homer, AK 99603
907-435-0635
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ENSTAR Department Phone Numbers
ENSTAR 24-Hour Emergency Line
For any gas related emergencies, including damaged
pipelines, call 1-844-SMELL GAS (1-844-763-5542).
Customer Service
Location: Administrative Office
Phone: 907-334-7600
Fax: 907-334-7612
Services: Payments; Start, Cancel or Transfer Service; Bill Inquiries; Meter Set Requests; Budget Billing; Auto-pay; Landlord Tenant Agreements
Credit & Collections
Location: Administrative Office
Phone: 907-334-7636
Fax: 907-334-7667
Services: Payments; Payment Arrangements; Damage Claims; Returned Bank Payments; Collection Agency Questions
Distribution
Location: Operations Center
Phone: 907-334-7725
Fax: 907-563-4984
Services: Scheduling and Installation of New Main and Service Lines
Marketing
Location: Operations Center
Phone: 907-334-7770
Fax: 907-334-7737
Services: Main Extension Requests; Commercial & Residential Service Line and Meter Requests; Meter Upgrades and Relocations; Temporary Construction Heat
Engineering
Location: Operations Center
Phone: 907-334-7740
Fax: 907-334-7737
Services: Main Extension Design; Pipeline Facility Information; Easements; Excavation Stand-bys
Email Addresses for Information Requests
General Information
info@enstarnaturalgas.com
Customer Service Questions
cs@enstarnaturalgas.com
Human Resources
human.resources@enstarnaturalgas.com
Marketing Questions
marketing@enstarnaturalgas.com
Website Comments
webmaster@enstarnaturalgas.com
Donation Requests
community@enstarnaturalgas.com
If you do not receive a reply to your email, security settings may have prevented the message from being delivered. Please call the number above for the office or department you are trying to contact for assistance.