If you have received a shut-off notice, payment must be received in the office prior to 5 PM the business day BEFORE service is scheduled to be disconnected.


Pay with a Credit or Debit Card

You can pay your gas bill with VISA, Discover, or Mastercard. Payments can be made in our customer lobbies, online, or over the phone, and are processed through a third-party provider. You have the option of making a one-time payment or setting up automatic payments. There is no additional fee for using a credit card.


Pay by Phone or Online

Payments may take up to 3 business days to post to your ENSTAR account.  If you have received a shut off notice or if your gas has been shut off, you must contact ENSTAR Customer Service at
1-877-907-9767.

ENSTAR utilizes an independent service provider to handle online and phone payments. Official Payments accepts credit, debit, and electronic check payments.

You can pay online or via our Automated Phone System: 1-888-534-6940.

Note: There is no fee to pay through this service. There is a limit of $2,000 per transaction.  Visa, Mastercard, and Discover are accepted.


Pay in the Office

ENSTAR accepts cash, check, money order, credit cards, and non-pin based debit cards. Please note we accept the following credit cards: Visa, Mastercard, and Discover.

ENSTAR has three locations for payments. There are also night drop boxes at each payment location and the operation office in Anchorage.

Payments made in the night drop boxes may take up to 48 hours to post to your account.


Pay by Mail

Send check or money order with your remittance slip to:

ENSTAR Natural Gas Company
P.O. Box 34760
Seattle, WA 98124-1760

When you provide a check as payment, you authorize ENSTAR to use information from your check to either make a one-time electronic fund transfer from your account, or to process the payment as a check transaction. For inquiries please contact Customer Service.


Annual Pay

By paying an annual amount, estimated on the prior year’s usage and calculated by the current rate, ENSTAR will credit your account an additional $25. Contact Customer Service to get an estimate.


Auto Pay Program

Sign up for AutoPay with your credit card or bank account.  Once enrolled, your ENSTAR bill will be automatically charged to your credit card or withdrawn from your checking or savings account each month. Click Here for more information.


Bill Pay

Many banks and credit unions offer a bill pay option. From your banking website, you are able to set up a recurring or a one-time payment to ENSTAR. There is no fee from ENSTAR for this service. For more information, contact your bank or credit union.


Pay at any Walmart

Visit any Walmart MoneyCenter or customer service desk.

Be sure to bring the following:

  • Cash or a PIN-based debit card only (Check or Credit Card not accepted)
  • Your current billing statement with ENSTAR account number

Transaction fees will apply and be paid to Walmart for this convenience.

  • Standard payment: $1.00 delivered within 3 business days
  • Next Day Payment: $1.50 delivered on the next available business day

Payment(s) must be made by 3PM in order to be processed on the next business day. Since this service is a benefit Walmart provides, please retain your receipt for ENSTAR verification. For more information on Walmart payment options, visit www.walmart.com/billpayment.


 

ENSTAR Customer Service Locations


Anchorage:
3000 Spenard Road
Anchorage, AK 99503
907-334-7600


Mat-Su Valley:
3351 Palmer Wasilla Hwy
Wasilla AK, 99654
907-376-7979


Kenai Peninsula:
36225 Kenai Spur Hwy
Soldotna, AK 99669
907-262-9334


ENSTAR is closed on the following Holidays



ENSTAR Marketing Representatives


Email: marketing@enstarnaturalgas.com

Kevin Campbell (907) 334-7792
kevin.campbell@enstarnaturalgas.com

Fouad Habib (907) 334-7796
fouad.habib@enstarnaturalgas.com

Joseph Dickerson (907) 352-7403
joseph.dickerson@enstarnaturalgas.com

ENSTAR 24-Hour Emergency Line

Smell-Gas-FINAL-e1438977512264

 


For any gas related emergencies, including damaged pipelines,

call:
1-844-SMELL GAS

(1-844-763-5542).

ENSTAR Distribution Department


Anchorage: 907-334-7725
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Engineering Department


Anchorage: 907-334-7740
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669

ENSTAR Marketing Department


email: marketing@enstarnaturalgas.com


Anchorage: 907-334-7770
401 E. International Airport Road
Anchorage, AK 99518


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla AK, 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


ENSTAR Customer Service


email: cs@enstarnaturalgas.com


Anchorage: 907-334-7600
3000 Spenard Road
Anchorage, AK 99503


Mat-Su Valley: 907-376-7979
3351 Palmer Wasilla Hwy
Wasilla, AK 99654


Kenai Peninsula: 907-262-9334
36225 Kenai Spur Hwy
Soldotna, AK 99669


Whittier: 877-907-6767


Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.

Report a Potential Gas Leak

If you smell natural gas or suspect a potential gas leak, leave the area immediately and call ENSTAR’s 24-Hour Emergency line at:

1-844-SMELL GAS
(1-844-763-5542).


If life or property are in danger, call 911 immediately.